Where are you located?
We are located at 8 School Close in the Old Grammar School, at the top of Henver Road. When you pull into the carpark you will see the Clinic to the left of the building. You can park in front of the salon or anywhere around the building. We kindly ask that you do not park outside the residential houses or in Rumbles parking spaces.

Do I need a Patch Test
If you are having an Eyelash Lift, Brow Lamination or any Tint and you have not been to us for this treatment within 6 months, you will need to pop in for a Patch Test at least 24 hours before your appointment. 

If you would like to have any laser hair removal treatments, you will need to have a patch test before hand. Please contact the clinic directly to get booked in.

What is the cancellation policy?
We completely understand that things crop up and plans can change, but please note our policy regarding cancellations and rescheduling.

24–48 hours’ notice – your deposit will be forfeited.

Less than 24 hours’ notice or no-show – the full appointment fee will apply. (If you’re on a block of sessions, one session will be deducted.)

We also understand that sometimes cancellations are unavoidable, and your reason may be valid. However, our policy is in place to protect our business. Late cancellations are extremely difficult to fill at such short notice, which impacts our therapists, our schedule and other clients waiting for appointments. We will always try our best to fill the space, but if we are unable to, the relevant fee will apply.

If you choose to amend and shorten your appointment with 48 hours, please note that your original fee will still apply, as that time has been allocated to you.

Do I need to pay a deposit?
We require a 50% deposit at least 48 hours before your appointment to secure your booking. Your deposit is completely refundable or transferable as long as you cancel/rearrange inline with our cancellation policy.